ProManage Professional Services: Uninterrupted Production and System Optimization
Respond Rapidly to Critical Interruptions, Maximize Efficiency with Expert Engineers
ProManage Professional Services provide structured support and consultancy services aimed at ensuring business continuity in critical situations, rapidly intervening in technical issues, and continuously improving the use of ProManage. Within the scope of emergency support services and Free Engineering Days (FED), uninterrupted system operation is ensured and usage effectiveness is enhanced.
Professional Services are not merely a support model that activates during system failures; they represent a structured service framework aimed at securely operating the ProManage infrastructure and continuously improving its level of use. In case of potential disruptions, business continuity is preserved through rapid intervention processes, while planned development days increase the value obtained from the system.
Emergency Support Services
Within the scope of Professional Services, rapid intervention and restoring the system to operational status are prioritized in critical situations.
Critical System Recovery Support
(Oracle database / server-related interruptions)
In the event of a disruption, a remote support process is activated to restore ProManage to operational status. After the customer restores server accessibility, the Doruk team carries out the steps required to reinstall and bring the ProManage system back into operation.
Within this scope:
- If a 7×24 maintenance agreement is not in place, a connection is established within a maximum of 1 hour after notification during business hours.
- The scope of intervention may be defined with a specific annual intervention entitlement according to the conditions stated in the maintenance agreement.
Communication / Network Line Emergency Support
(NetPC, etc.)
When a communication problem occurs on the network line, the priority is to provide rapid diagnosis and resolution through remote access.
In this process:
- Problem analysis is conducted via remote connection.
- Remote resolution is applied whenever possible.
- In scenarios that cannot be resolved remotely, on-site service may additionally be planned if needed.
- Free Engineering Days (FED)
Free Engineering Days (FED) are focused development days planned to maximize the benefit obtained from ProManage. They are structured with the joint participation of relevant departments within the factory. The main objective of FED is to: • Clarify needs arising from the shop floor • Increase the level of system usage • Make the system more efficient through proper configuration and training
- Activities Conducted Within FED
Within the scope of Free Engineering Days, the following steps are carried out: • Needs and expectations are reviewed in line with users’ preliminary preparation, and priorities are clarified. • Innovations and additional modules added to ProManage are shared. • System and reporting trainings are conducted to strengthen usage. • Improvement recommendations and implementation steps are clarified in relevant areas
FED Preparation Process
To ensure that FED is conducted efficiently, the preparation process is managed in a planned manner.
Before FED, the following information is collected from all departments such as planning, production, and maintenance through the “Customer Feedback Form”:
- Current usage level
- Needs
- Areas intended for development
Based on the collected information:
- An engineer with the appropriate expertise is assigned.
- The content of the day is prepared.
- A structured FED program is organized.
Continuity and Development with Professional Services
Professional Services are structured along two main axes:
- Rapid intervention and business continuity in critical situations
- Deepening system usage through planned development activities
While emergency support services aim to keep the system operational, FED days support the development of ProManage usage and its alignment with shop floor needs.
Frequently Asked Questions
Professional Services cover business continuity and usage development services within the scope of emergency support and Free Engineering Days (FED).
After server accessibility is restored, the remote support process is activated, and the steps for reinstalling and restoring the ProManage system to operational status are carried out.
Diagnosis and resolution are primarily provided through remote access. In cases that cannot be resolved remotely, on-site service may be planned.
FED is organized to increase the level of ProManage usage, share innovations, and clarify improvement steps aligned with shop floor needs.
Yes. Feedback is collected from departments through the Customer Feedback Form, the appropriate expert is assigned, and a structured FED program is created.
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